ZendeskNewDeskThe Zendesk alternative with no price per agent and no fee per AI answer.
Tickets, live chat, WhatsApp, voice and video calls and an AI agent trained on your own website, for your whole team. Free during the beta, then one flat payment a quarter or a year.
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to start, on the Free license
Zendesk: $55 an agent a month
Unlimited
agents on every license
Zendesk: every agent billed
$0
per AI answer
Zendesk: $1.50 per resolution past 5 an agent
$0
for the AI copilot
Zendesk: $50 an agent a month
Zendesk bills every agent, then every answer.
On Zendesk every agent is a license, the AI agent includes 5 resolutions an agent a month and charges for each one after that, and Copilot is an add-on per agent. The bill grows with your team and with every question your customers ask.
- Unlimited agents and conversations on every license.
- No fee per AI answer: unlimited on Premium and Self-Owned for the beta.
- The AI copilot for your team is in the license, not an add-on.
- One payment a quarter or a year. Nothing is billed by the month.
Your support bill, before and after
Three months, for your team.
Zendesk$1,3283 monthsZendesk: $495 agents + $383 AI answers + $450 AI help for agents. Its published prices on Suite Team, its cheapest plan with live chat, billed annually, for 3 agents and 100 AI answers a month.
The more you grow, the further apart they get.
Zendesk adds to the bill with every agent you hire and every answer the AI gives. NewDesk’s Premium year is $299 whether your team is one person or fifty.
Ask for a person. Get one.
Warren answers what your own site already answers, and your team takes everything else in the same thread. No quiz and no lead form before a person, and nobody repeats themselves.
A person is always one click away
The route to your team is on screen from the first message to the last. No gate, no quiz, no satisfaction rating to clear before anyone real appears.
Out of hours, it takes the shift
When nobody is on, it answers what it can, signed as the assistant, never as an invented colleague called Chloe, and tells the customer exactly when a person will pick it up. Whatever it could not solve is on top of your queue in the morning.
Nobody repeats themselves
When a customer asks for a human, the whole conversation goes with them. Your agent opens the ticket already knowing what was asked and what was tried.
NewDesk
$99 a quarterBakehouseAnna is hereAsked once, answered by a person in the same thread, no quiz first. It is a ticket the moment it goes over.
NewDesk vs Zendesk, line by line.
What each one charges for the same help desk, with the numbers instead of the adjectives.
| What you pay for | NewDesk | Zendesk |
|---|---|---|
| Price to start | $0, the Free license, no card | $55 an agent a month (Suite Team, billed annually) |
| Agents | Unlimited on every license | Each agent billed |
| AI answers for your customers | 100 a month on Free, unlimited on Premium and Self-Owned for the beta | 5 an agent a month included, then $1.50 each, or $2.00 pay as you go |
| AI help for your agents | Included | Copilot, $50 an agent a month |
| How it is billed | One payment a quarter ($99 or $169) or a year ($299 or $499) | Every month: agents, plus resolutions past the included ones, plus add-ons |
Zendesk’s prices are its own published list at zendesk.com/pricing, billed annually, read September 2026.
Switch from Zendesk in an afternoon.
Keep Zendesk running while you try it. Nothing there is changed, and you switch when you are ready.
Bring your Zendesk articles
Paste your help center’s address. Every published article syncs into Warren’s knowledge, with no export and no API key, and is read again every night.
Pull your help articles into Warren AI
Zendesk
Intercom
Freshdesk
Help ScoutPut one tag on your site
The widget wears your colour, names your teammate, and opens with the questions you get most. Calls, forms and bookings happen inside it.
One line, just before </body>
<script src="…/widget.js" data-key="…">Step by step for the way your site is built
Reply in one line
What Warren cannot answer becomes a ticket with the whole conversation attached. Say your reply in a few words and the copilot writes it.
You type “refund done, lands in 3 to 5 days”
Hi Sam,
Your refund has gone through. It will be back on your card in 3 to 5 working days, and we will email you the moment it lands.
Best regards,
Priya
Acme team
One desk for the whole job, in every license.
Free, Premium and Self-Owned carry the same desk. They differ in AI answers, email allowance and branding, never in what your team needs to do the work.
Questions teams ask before leaving Zendesk.
Short answers. Ask Warren in the corner for the rest.
Talk to usYes, during the beta. The Free license is $0 with no card: the whole desk for the whole team, unlimited agents and conversations, and 100 AI answers a month for your customers. Premium, at $99 a quarter or $299 a year, and Self-Owned, at $169 a quarter or $499 a year, carry unlimited AI answers for the beta.
Zendesk’s published list, billed annually, starts at $55 an agent a month on Suite Team, with 5 automated resolutions an agent a month included and $1.50 for each one after that on a commitment, or $2.00 pay as you go. Copilot is $50 an agent a month. NewDesk is one payment for the term, the same for one agent or fifty, with no fee per AI answer.
Yes. Paste the address your customers read it at, yourcompany.zendesk.com or your own domain. Every published article syncs into the AI agent’s knowledge, with no export and no API key, and it is read again every night.
No, on purpose. Customers ask the AI agent in the chat, in their own words, and it answers from your articles. You can read and edit every article under Training.
Yes. Forward your support address to the desk and every email becomes a ticket, in the same inbox as chats, WhatsApp, Telegram and SMS.
It says so instead of guessing and passes the chat to your team, where it becomes a ticket with the whole conversation attached. A customer who asks for a person gets one.
Yes, on Self-Owned: rename the assistant, give it your own avatar and remove the NewDesk branding from the widget. Free and Premium show Warren, our assistant.
Yes, on every license. Customers start a voice or video call from the chat widget or book one on your team’s hours, share their screen, and your team answers in the browser or the mobile app.
Yes. Your Zendesk help center is only read, never changed. Run both side by side for as long as you like and switch when you are ready.
Leave the Zendesk bill behind. Start free today.
The whole desk for your whole team, no card needed. Bring your Zendesk articles in one paste, and your customers get answers the same afternoon.
NewDesk never fails to escalate to your team.