You get Unlimited AI Answers for your customers
Paste your website address and Warren answers from your own pages in about a minute. Add your docs and your own questions and answers any time, and no license ever counts the replies.
Free is $0 during the beta. Premium and Self-Owned start with a 30-day free trial, then one payment for the term: no subscription, no price per agent.
Free
The help desk with no pay-walls or hidden fees. 100 AI answers a month for your customers.
$0
Free forever100 AI answers a month for your customers. No payment at all.
Start freeNo card required
What's included:
Term3 monthsAgentsUnlimitedConversationsUnlimitedAI answers100 a monthMCP tool callsUnlimitedOutbound marketing email10,000 a monthEach email after that$0.001
The ticket inbox: the queue by priority on the left, the whole conversation and the reply box on the right.Inbound email that turns emails into ticketsVoice and video calls in the widgetTeam calling, several agents on one callCustomer screen sharingWhatsApp integrationAnswer call requests in the mobile app
Rename the AI assistantChange the AI's avatar
On Free and Premium, “We run on NewDesk” sits under your teammate’s hello. Self-Owned removes it.Export the visitor list as a filePremium
The same desk, with unlimited AI answers and fifty times the outbound marketing email.
$99
/quarter
30-day free trialOne payment, three months. Or pay for the year and get a quarter free.
Try it freeNo card required
What's included:
Term3 monthsAgentsUnlimitedConversationsUnlimitedAI answersUnlimited, for the betaMCP tool callsUnlimitedOutbound marketing email500,000 a monthEach email after that$0.001The ticket inbox: the queue by priority on the left, the whole conversation and the reply box on the right.Inbound email that turns emails into ticketsVoice and video calls in the widgetTeam calling, several agents on one callCustomer screen sharingWhatsApp integrationAnswer call requests in the mobile appRename the AI assistantChange the AI's avatarOn Free and Premium, “We run on NewDesk” sits under your teammate’s hello. Self-Owned removes it.Export the visitor list as a fileSelf-OwnedNo branding
Unlimited AI answers and email, and the assistant and the widget wearing your brand.
$169
/quarter
30-day free trialOne payment, three months. Or pay for the year and get a quarter free.
Try it freeNo card required
What's included:
Term3 monthsAgentsUnlimitedConversationsUnlimitedAI answersUnlimited, for the betaMCP tool callsUnlimitedOutbound marketing emailFair use: abuse detection checks every send, and sending that looks like spam is paused for review.UnlimitedEach email after thatNo chargeThe ticket inbox: the queue by priority on the left, the whole conversation and the reply box on the right.Inbound email that turns emails into ticketsVoice and video calls in the widgetTeam calling, several agents on one callCustomer screen sharingWhatsApp integrationAnswer call requests in the mobile appRename the AI assistantChange the AI's avatarOn Free and Premium, “We run on NewDesk” sits under your teammate’s hello. Self-Owned removes it.Export the visitor list as a fileAlso on every license
The inbox in the phone app: search every ticket, switch views, and see the time left to reply.Scheduled calls, booked in the widgetTrained on your website, docs, Q&A and past tickets
A form the assistant opens in the chat, filled in without leaving it.Skills, with approval and refund limits
A customer’s invoices in the chat, and a refund they confirm with one button.Telegram and SMS channelsSlack, Discord and Microsoft Teams alertsWebhooksLive visitors, journeys and on-site broadcastsAnalytics on where visitors come fromUnlimited contactsA team board for files, links and notes
Your latest update in the widget, with your visitors’ reactions and comments.Design Studio for the widget's colours and themeFree is $0 during the beta. Premium and Self-Owned start with 30 days free, and no card until you decide.
What Self-Owned adds.
The desk is the same on every license. Self-Owned takes the meter off marketing email and hands the widget over to your brand, set in the Design Studio.
Unlimited email
No monthly allowance and no charge per email. Abuse detection still checks every send, and sending that looks like spam is paused for review.
Its name
Call the assistant anything you like. Type the name once in the Design Studio and the widget introduces it that way from then on.
Its avatar
Upload your own picture for the assistant, and your customers see it beside every answer instead of ours.
The list as a file
Export your visitors to a CSV, with the search and filters on the list applied to the file. On the other licenses the people pages are read inside the desk, a page at a time.
No NewDesk line
The "Powered by newdesk.ai" line under the composer is gone. Your customers see your brand and nothing else.
Line by line.
All three licenses, with the numbers instead of the adjectives.
| Feature | Free | Premium | Self-Owned |
|---|---|---|---|
| Free trial | Free during the beta | 30 days, no card | 30 days, no card |
| Price a quarter | $0 | $99 | $169 |
| Term | 3 months | 3 months | 3 months |
| How it is billed | One payment a quarter | One payment a quarter | One payment a quarter |
| AI answers for your customers | 100 a month | Unlimited, for the beta | Unlimited, for the beta |
| Agents | Unlimited | Unlimited | Unlimited |
| Conversations | Unlimited | Unlimited | Unlimited |
| MCP tool calls for solving tickets with your AI | Unlimited | Unlimited | Unlimited |
| Outbound marketing emails a monthFair use: abuse detection checks every send, and sending that looks like spam is paused for review. | 10,000 | 500,000 | Unlimited |
| Each marketing email after that | $0.001 | $0.001 | No charge |
| #1 ticketing system | Yes | Yes | Yes |
| Inbound email that turns emails into tickets | Yes | Yes | Yes |
| Voice and video calls in the widget | Yes | Yes | Yes |
| Team calling, several agents on one call | Yes | Yes | Yes |
| Customer screen sharing | Yes | Yes | Yes |
| WhatsApp integration | Yes | Yes | Yes |
| Answer call requests in the mobile app | Yes | Yes | Yes |
| The whole ticket inbox in the mobile app | Yes | Yes | Yes |
| Scheduled calls, booked in the widget | Yes | Yes | Yes |
| Trained on your website, docs, Q&A and past tickets | Yes | Yes | Yes |
| Forms in chat | Yes | Yes | Yes |
| Skills, with approval and refund limits | Yes | Yes | Yes |
| Stripe invoices and refunds in the thread | Yes | Yes | Yes |
| Telegram and SMS channels | Yes | Yes | Yes |
| Slack, Discord and Microsoft Teams alerts | Yes | Yes | Yes |
| Webhooks | Yes | Yes | Yes |
| Live visitors, journeys and on-site broadcasts | Yes | Yes | Yes |
| Analytics on where visitors come from | Yes | Yes | Yes |
| Unlimited contacts | Yes | Yes | Yes |
| A team board for files, links and notes | Yes | Yes | Yes |
| Updates posted to the widget | Yes | Yes | Yes |
| Design Studio for the widget's colours and theme | Yes | Yes | Yes |
| Export the visitor list as a file | - | - | Yes |
| Rename the AI assistant | - | - | Yes |
| Change the AI's avatar | - | - | Yes |
| "Powered by newdesk.ai" in the widget | Shown | Shown | Removed |
Questions people ask before paying.
If yours is not here, the widget in the corner answers from the same training our own desk runs on.
Talk to usYes, during the beta. The Free license is the whole desk for the whole team with no payment and no credit card, and your customers get 100 AI answers a month. Past that, the assistant hands their questions to your team for the rest of the month, so nobody is left without an answer.
A 30-day free trial, then a license, not a subscription.
No credit card to start. After the trial, one payment covers the quarter or the year, with every agent and every conversation.