Team-centric Help desk software with built-in AI AgentThe future of human-first customer support is here.
AI helps customer support. It does not replace human agents. Warren answers what your own site already answers, and your team handles everything else.
Shopify SupportWarren now · people back in a minute
PelotonOn a call · 02:14
Nike SupportAnna is here · replies in 2 min
WaterstonesLumi now · people back in a minuteAllianzOn a call · 02:14
NewDeskLatest newsXero SupportAnna is here · replies in 2 minMonzoOn a call · 07:41NotionAssistant now · people back in an hourStripe SupportOn a call · 04:02DoorDash SupportDash now · people back in a minute
Air India SupportPradeep now · people back in a minuteWorks with the tools you already run
No Fin, no Tim, no Lyro, no Zia, rename the AI Agent to what you want.
He can be renamed, trained on your docs, and can perform skills like refunds or cancellations. He answers from your own website, books calls and takes forms without leaving the conversation, and hands to a person the moment he should. No meter, no charge per answer, no macros to learn. We've done away with canned responses and help articles. Those are a thing of the past.
Free to start. Warren reads your site in about a minute.
40 to 60% of conversations never reach a person. Warren answers them, and given an endpoint he can act as well: cancel a subscription, look something up.
We've merged the AI Agent, Live Chat, and Tickets into one congruent chat thread
Warren, your AI agent, answers first. Then your widget does what your team can do right now, and the whole conversation stays in one thread.
Warren hands over in the same chat, and your teammate sees everything above.Text, GIFs, voice calls, video calls and screen share, right in the chat.Warren hands over in the same chat, and your teammate sees everything above.
GIFs, voice notes and reactions, from your team and from your customer.
A voice call in the widget, rung from the chat.
A video call in the widget’s own window.
Screen share on a call, from either side.
The same chat carries on as a ticket, and the reply waits right in it.Nothing moves anywhere. When your team replies, your customer gets an email and can answer from it or the widget: it all lands in the same thread.The same chat carries on as a ticket, and the reply waits right in it.
The reply email and the widget: whichever your customer answers from, it lands in the same thread.
Every chat and ticket in one inbox on your desk.
Nobody free to talk: a voice message goes to your team as a ticket.
Or they pick a time for a call, in the chat.
Escalation off: Warren answers from your documents and website, day and night.Turn off escalation. It’s an AI knowledge base chat, trained on your documents or website, answering around the clock.Escalation off: Warren answers from your documents and website, day and night.Escalation off: Warren answers from your documents and website, day and night.Escalation off: Warren answers from your documents and website, day and night.Whichever way it goes, it stays one thread: nobody starts over, and nobody repeats themselves.
Hover or tap any item to see it in the product.
The NewDesk difference
Companies were so fast to pivot to AI-first customer support. It ended up hurting businesses. Customers still prefer human agents, and other AI agents constantly fail to escalate or solve customer issues as well as humans can.
NewDesk never fails to escalate to your team.
The other Help Desks
are unaffordable.
Tired of Intercom and Zendesk’s price gouging over every feature? Punishing you for scaling agents? Charging per AI resolution?
With NewDesk all that goes away. You get the best customer support software for your business, and the best help desk out there. Built because every other help desk sucked.
We run our other SaaS businesses on it, and designed it so your customers get great customer support with no AI wall, and your business grows.
Your support bill, before and after
Three months, for your team.
Intercom$1,1163 monthsIntercom: $261 seats + $297 AI answers + $261 AI help for agents + $297 visitor messages. Its published prices on the cheapest plan, billed annually, for 3 agents and 100 AI answers a month.
We believe human-first customer support software is needed more than ever.
AI customer service clearly failed. It sucks. It keeps customers trapped in AI walls that never reach humans, and you lose revenue and a reputation.
Human agents are there to solve customer inquiries, not hide behind an AI Agent. Modern customer service platforms force customers to talk to AI. That AI almost always fails at reaching your human team.
Intercom
Help Scout
Tidio
LiveChat
Zendesk
Freshdesk
Crisp
FrontNewDeskHow to get NewDesk on your website
No migration weekend, no new tab in your dock. If your assistant speaks MCP, it can already run your support desk.
Teach Warren your website
Drop in your address and Warren trains on your site instantly, your pages, help and pricing included. Switching from another help desk? Bring your help articles straight over.
Pull your help articles into Warren AI
ZendeskIntercomFreshdeskHelp ScoutPut one tag on your site
The widget wears your colour, names your teammate, and opens with the questions you get most. Calls, forms and bookings happen inside it.
One line, just before </body>
<script src="…/widget.js" data-key="…">Step by step for the way your site is built
One Line Replies
What Warren cannot answer becomes a ticket with the whole conversation attached. Describe your reply in a few words and the copilot writes it, greeting and sign-off included.
You type “refund done, lands in 3 to 5 days”
Hi Sam,
Your refund has gone through. It will be back on your card in 3 to 5 working days, and we will email you the moment it lands.
Best regards,
Priya
Acme team
Everything the interface could do, as a tool.
Twenty-four of them, documented and typed, so your assistant picks the right one without being told which.
Answers from your own site
Warren reads your pages, files and Q&A and answers from them, with the source behind every answer. When nothing covers a question he says so and brings a person in, never a guess.
websitefilesQ&Asources shownNative calls in the widget: phone, video and WhatsApp
Your customers can call you and schedule calls right in the widget. They ring the team now by voice or video, ask you to phone them, or book a time on your calendar. Set a WhatsApp number and Warren offers it beside the call. Your desk rings on any page; one click answers. Nothing to install on either side.
call nowschedule a callvideoscreen shareWhatsAppForms he brings out himself
Write a form once. When the conversation calls for those details he puts it in the chat, the visitor fills it in there, and the answers land on the contact and the ticket.
callbackquotebug reportany fieldsA copilot that writes the reply
On a ticket, say what you want to tell the customer in a few words. A finished, professional reply appears in the composer, yours to edit before it goes.
summarisenext stepwrite the replyA person, always one click away
The teammate is named at the top of every chat. Ask for them and the whole conversation goes with you; nobody repeats themselves.
named teammatehourswhole thread carriedYour own assistant can run the desk
Every screen is also a tool over MCP. Ask your assistant what is open, tell it to reply, refund or reassign, and it writes back on the record.
search_ticketssend_replyissue_refundMCPCancel Intercom. Keep your customers.
Intercom and Zendesk sold AI-first support, and customers pay for it in patience. This is Intercom’s Fin, asked for a human: an email, a customer type, a name, a form, and then a person who asked what it was about.
NewDesk keeps Warren and your team in one thread. Ask for a person and you get one: no quiz, no lead form, and the whole conversation goes with you. $99 a quarter, not thousands a month.
Intercom
Lost a customerFin
AI Agent
September 14
Hi there 👋
You are now speaking with Fin. How can I help?
Fin • AI Agent • 2w
Can I speak to a person, please?
I can help get you to the right place. First, could you share your business email? This will help me follow up in case you need to step away.
Fin • AI Agent • 2w
sam@mybakery.com
Thanks. I can help connect you appropriately: are you an existing Intercom customer needing support, or are you looking to speak with someone about Fin for your business?
Fin • AI Agent • 2w
Existing customer. I need a person.
Got it. What do you need help with in your Intercom account?
Fin • AI Agent • 2w
A human. Any human.
I understand you would like to speak with a human. Before I connect you, these articles might help:
Fin • AI Agent • 2w
Did that answer your question?
Fin • AI Agent • 2w
Not really 👎
Sorry about that! Could you describe your issue in a few words?
Fin • AI Agent • 2w
HUMAN AGENT
I can help with that. What’s your name?
Fin • AI Agent • 2w
Sam
Yes, I want to speak to a human agent.
Which of the following applies to you:
Fin • AI Agent • 2w
I’m a customer. I said that.
sam@mybakery.com
Company name
My Bakery
Company size
2
How did you hear about Fin?
I did not
A teammate will be with you as soon as possible.
Fin • 2w
Fin team joined the conversation
Hi there 👋 I’m from the Fin team in Sydney
How can I help you? ☺️
Hi there - checking in on your inquiry into Fin?
Happy to be a resource to you while you explore your options!
Fin team • 2w
September 15
Hi there 👋 I’ll go ahead and close this out for now.
If you were trying to get in touch with us about something specific, feel free to reach me by email and I’d be glad to assist!
Fin team • 2w
Your conversation has ended
- Pay per seat
- Pay per feature
- $0.99 per AI answer
- Agent AI is extra
- Never reaches humans
- A lead form first
- Pitched, not helped
- Cost thousands a month
NewDesk
$99 a quarterBakehouseAnna is hereA person is always one click away
The route to your team is on screen from the first message to the last. No gate, no quiz, no satisfaction rating to clear before anyone real appears.
Out of hours, it takes the shift
When nobody is on, it answers what it can, signed as the assistant, never as an invented colleague called Chloe, and tells the customer exactly when a person will pick it up. Whatever it could not solve is on top of your queue in the morning.
Nobody repeats themselves
When a customer asks for a human, the whole conversation goes with them. Your agent opens the ticket already knowing what was asked and what was tried.
Save yourself from Intercom & Zendesk’s inflated billing
Teams that answer with a person, and let the AI do the rest.
Warren answers the shipping and returns questions from our own pages, and the handover to a person is the same thread. Nobody repeats themselves any more.
The video call inside the widget is the reason we switched. A customer presses Call, my phone rings, and I can see their screen in a minute. Nothing to install.
Flat pricing with no meter on AI resolutions. We let our assistant sweep the queue over MCP every morning and the invoice stays the same.
The copilot writes a finished reply from six words in our tone. Tickets that took ten minutes take one, and they still read like us.
One tag on the site and the widget wore our colour, named our teammate and opened with the questions we get most. Set up in an afternoon.
Inbound email becomes tickets, WhatsApp lands in the same inbox, and the mobile app rings for call requests. One place for all of it.
MCP means you can solve tickets with your AI Assistant
The first help desk that does not need you to log in to an inbox. Once it is integrated with your AI assistant, Claude or Grok, you can solve customer tickets using AI. This removes the need to ever log into the backend.