Train an AI support agent on everything your team already knows.
Point it at your website, bring your help center, drop in your policies. The assistant answers your customers from them in the chat widget, shows you where every answer came from, and hands what it cannot answer to a person.
Six ways to teach it, all in one place.
Whatever you add lands in one list, is ready to answer from within about a minute, and shows how often it has been used since.
Your website
Give it your address and it reads the pages your customers read, FAQ panels and script-drawn pages included, with the PDFs they link to. It reads the site again every night, so a changed price is a changed answer.
Your help center
Zendesk, Intercom, Freshdesk, Help Scout, HubSpot or Document360 articles, read from the address your customers use. No API key, no export, and read again every night.
Files
Policies, price lists and guides as PDF, Word, Markdown or plain text, up to 20 MB each.
Articles
Write a help article in the desk for the assistant to answer from. Nobody needs a help center for it.
Questions and answers
One question, one answer, said the way you would say it. The quickest fix for a question it got wrong.
Solved tickets
What your team answered on solved tickets, drafted into questions and answers for you to approve. Only the agent’s words are used; names, emails and order details are left out.
It gets better every week, and a person decides how.
The questions it could not answer, and the answers your team gives, become the next thing it knows. Nothing reaches your customers until someone on your team has said yes.
See what it could not answer
Gaps lists every question from the last 30 days that nothing answered, most asked first, so the work that pays off most is at the top.
Answer it once
Draft the answer from what a teammate said when the question reached them, or write it. Publish it, and the desk asks the assistant again to show you it now answers.
Keep what the team teaches
When a teammate solves a ticket, the desk offers to keep their answer. A manager approves it, or you let answers go straight in.
Test it before a customer does.
Ask the assistant the way a customer would and watch the answer arrive, with every source behind it and how closely each one matched. Nothing asked here reaches a customer, a ticket or the gaps list.
- Keep a test set: the questions that must be right every time, run in one go after a change.
- See which sources answer most, and which have never been used.
- Follow the resolution rate and what was handed to the team, week on week.
Can I still get a refund after 30 days?
After 30 days we do not refund, but whatever is left of your term is credited against your next invoice. Want me to show you how that works out for your plan?
An AI agent your customers can trust.
It answers from what you taught it, in your voice, and it knows when to step aside. When a customer needs something done rather than explained, its skills take over.
It says so when it does not know
When nothing you taught it covers a question, it tells the customer and passes the chat to your team instead of guessing. The question lands in Gaps for next time.
A person is always one message away
A customer who asks for a person gets one. The assistant has one honest go at the question first, then asks whether it helped.
Answers in their language
It replies in the language the customer writes in, and the widget itself speaks English, Spanish, French, Hindi, Tamil and Chinese.
It sounds like your team
Write its brief: how it greets, how long it writes, what it never says. Pick Precise, Balanced or Warm and chatty, and give it your own name and face in the Design Studio.
It knows your latest news
Publish an update from the desk and the assistant can tell a customer about it the moment they ask what has changed.
It points at your page
Asked how to do something on your site, it can point at the link or button on the page the customer is looking at.
Questions teams ask before they train it.
Short answers. Ask the assistant in the corner for the rest.
Six things: your website, your existing help center (Zendesk, Intercom, Freshdesk, Help Scout, HubSpot or Document360), files such as PDF and Word, articles you write in the desk, questions and answers, and the answers your team gave on solved tickets, which you approve first.
A page, a file or a question and answer is ready to answer from within about a minute. A whole website or help center is read in the background, page by page, and read again every night after that.
It tells the customer it will pass the question to the team rather than guess, and the chat becomes a ticket in your inbox. The question also appears in Gaps, ranked by how often it is asked, so you can answer it once for everyone.
The Test tab lets you ask the way a customer would and shows every source behind the answer and how closely it matched. You can keep a set of questions that must always be right and run them all after a change.
Yes. Give the desk the public address of your help center and it reads every article in, with no API key and no export. It reads them again every night, so an article you change there is changed here.
No. Answers drafted from solved tickets and answers a teammate teaches when solving a ticket wait for an owner or manager to approve them, unless you choose to let them in directly. Only the agent’s words are used; names, emails and order details are left out.
It replies in the language the customer writes in. The widget’s own buttons and messages come in English, Spanish, French, Hindi, Tamil and Chinese.
Free is $0 during the beta, with 100 AI answers a month and the whole desk for your team. Premium from $99 and Self-Owned from $169 a quarter carry unlimited AI answers for the beta, with a 30-day free trial.
Give it your website address. It answers in about a minute.
Start free, no card needed. Add your help center, your files and your own answers whenever you like, and your team is one click away for everything else.