AI agent skills: your support agent does the task, not only the talking.
Refunds, cancellations, invoices, bookings and your own actions, run in the chat by the assistant, with the customer's yes, your limits and a record of every run.
The skills every support desk needs, ready to switch on.
Connect Stripe and turn calls on, and the assistant can already do the tasks that fill most support queues. Each one is off or on, with its own limits.
Show invoices
The customer’s own invoices, in the chat, without a teammate looking them up.
Subscription status
Which plan they are on and when it renews, answered from Stripe rather than guessed.
Refunds
Up to the amount you allow, on payments inside the window you set. Over the amount, a manager approves it first.
Cancel a subscription
At the end of the period or at once, whichever you choose for your desk.
Resume a subscription
A customer who cancelled and changed their mind carries on, with no ticket in between.
Book a call
A time on the hours your team keeps, in the customer’s own time zone, straight from the chat.
Collect the details
It asks a form’s questions itself, one at a time, or shows the form as a card in the chat.
Hand to a teammate
To a named person, or to whoever takes new tickets, with the whole conversation attached.
Your own skills, from one sentence.
Every business has a task only it does. Describe yours the way you would to a new teammate, and the desk drafts a skill the assistant can run.
Say what it should do
One plain sentence, like “Let a customer reschedule a delivery to a new date”. The desk drafts the rest: its name, what it is for, the details it must collect and the words customers use for it.
Say where it goes
An address on your own server, an email address, or a teammate. That is the one thing you give it: the assistant never invents where an action is sent.
Try it, then switch it on
Run it by hand from the Skills page to see what your side sends back. Switch it on and the assistant is told about it at once.
The task done in the chat, not a ticket for tomorrow.
The assistant answers from what you trained it on, and when a customer needs something done, it collects the details, reads them back and runs the skill. Up to three in one message.
- The customer confirms the change before anything runs.
- Every chat with the assistant is kept in the inbox for your team to read.
- Your own AI can run the same desk over MCP, refunds and cancellations included.
I was charged twice this month.
I can see two charges of $29.00 on 3 September. Shall I refund the second one?
Done: $29.00 is refunded to the card it came from.
An AI agent that acts, with rails you set.
Letting an assistant touch money and accounts only works when it cannot overstep. These rails are part of the desk, not settings you have to remember.
The customer says yes first
A change is read back to the customer and waits for their yes before it runs.
Only their own account
A Stripe skill can ask the customer to prove their email with a code before it runs, and refunds, cancellations and resumes do from the start. Your own skills can require the same.
Your limits, your approval
Over your refund cap, a manager approves it in the desk or from the notification on their phone. A payment older than your window goes to the team. An agent’s refund always waits for a yes, and nobody approves their own.
Done means done
It only tells a customer something is done when the skill ran, and it cannot fill in a detail the customer never gave.
Every run on the record
What was sent and what came back, for every run, with the conversation it came from.
One switch for all of it
Turn actions off and the assistant goes back to answering and handing over, with nothing run.
Questions teams ask before they hand it the keys.
Short answers. Ask the assistant in the corner for the rest.
A task the AI support agent can carry out in the chat instead of only explaining it: showing invoices, refunding, cancelling, booking a call, collecting details or handing the chat to a teammate. A skill collects what it needs from the customer, reads it back, and runs.
With Stripe connected: show invoices, subscription status, refunds, cancel a subscription and resume a subscription. With calls on: book a call. Your forms work as skills too, and any skill can hand the chat to a teammate.
Only if you switch refunds on. It refunds up to the amount you set, on payments inside the window you set, and by default only after the customer has proved their email with a code. A refund over your cap waits for a manager to approve it, in the desk or on their phone, and an older payment goes to the team.
Not for a skill that sends an email or hands the chat to a teammate. A skill that calls your own system needs an address on your side that answers a web request, and the Skills page shows your developer the code that checks each request came from your desk.
Every call a skill makes is signed with a timestamp and a secret only your managers can see, so your server can check it. A skill can also send its values, and receive the answer, encrypted with your desk’s key.
Each skill carries the words customers use for it, the Skills page warns you when two skills read alike, and a change is read back to the customer and waits for their yes before anything runs.
Yes. The Skills page keeps a log of every run: what was sent, what came back and the conversation it came from.
No. Skills, approvals and refund limits are part of every plan, the free one included. The Stripe skills need your own Stripe account connected.
Let the assistant do the refund, not just explain the policy.
Start free, no card needed. Connect Stripe, set your limits, and describe the first skill of your own in a sentence.