Move your Freshdesk solution articles into an AI agent.
Paste your support portal's address, yourcompany.freshdesk.com or your own domain. Every published solution article syncs into Warren's knowledge. No export, and no API key.
See what is in yours.
A real look at your Freshdesk help center, right now: which platform it runs on, how many articles it holds, and the first few titles. Nothing is saved.
- No export, no CSV, no copying and pasting
- No API key, no app to install
- Your help center is only read, never changed
How a Freshdesk portal comes across.
What is read, how, and what stays where it is.
Every solution article
The portal's sitemap names every solution article, and only those addresses are read: folders and categories never come across as articles.
Only the article's words
Each article is read from the part of the page the platform keeps it in, headings, lists, tables and links kept. Ratings, related articles, contents lists, print links and breadcrumbs stay behind.
Your own portal domain too
Paste the address customers use. A Freshdesk portal is recognised by its own pages, in the portal's own language.
Kept in step, every night
The help center is read again each night. Articles that did not change are left alone, changed ones are taught to Warren again, and ones you took down are taken out. Keep writing where you write now.
Help articles were a detour. Now they are the answer.
A help center asked customers to search, read and work it out for themselves. An AI agent reads the articles for them. So NewDesk has no help center pages at all: your articles sync into Warren's knowledge, and customers ask in their own words and get the answer from them in real time.
A help center
- The customer guesses the right words to search for
- Opens three articles and skims each one
- Writes in anyway when none of them quite fits
Warren, with your articles
- The customer asks in the chat, in their own words
- Warren answers from your articles, right then
- A person is one click away when it needs one
Paste, look, import.
No export files and no mapping of fields. The address is all it needs.
Paste the address
Under AI Agent, Import articles: the address customers read it at. The platform is worked out from it; no key, no export.
See what is there
How many articles, which language, and the first few titles, before anything is brought in.
Warren learns them, and keeps up
Articles go into Warren's knowledge as the page counts them, and the help center is read again every night after.
Moving from Freshdesk, in questions.
What teams ask before they bring their Freshdesk articles across.
No. The public portal is read from its address, so there is nothing to set up in Freshdesk.
No. Only what the public can read comes across, so articles your portal keeps for agents never do.
Yes. Freshdesk is only read, never changed, and it is read again every night, so what you change there reaches Warren by the next morning.
No, and on purpose. A help center asked customers to search and read for themselves; an AI agent reads the articles for them. So NewDesk has no help center pages: the articles sync into Warren's knowledge, and customers get the answer in the chat, asked in their own words. You can still read and edit every one of them under Training, Knowledge.
Nothing, on your side. Every help center is read again each night: articles that did not change are left alone, changed ones are taught to Warren again, and ones you took down are taken out. If it cannot wait, read it again now from Import articles.
Coming from somewhere else?
The same import reads every help center. See all the ways to migrate.
Bring your Freshdesk articles. Keep the answers.
Start free, paste your Freshdesk address under AI Agent, Import articles, and Warren answers from every article the same day.